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SUMMARY:Conflict Management | In House Workshop
DESCRIPTION:Description\n\n\n\n\nConflicts are the moment of truth of any (working) relationship: scarce goods are redistributed\, interests are clarified\, and people can act as good colleagues or egomaniac tinpot dictators. When setting up our environment so that problems can come to the surface without leading to toxic conflicts\, you’re on a good track to establishing healthy working environments. What if the conflict breaks out nonetheless? In this workshop\, we’ll also learn to resolve conflicts using negotiation and mediation techniques\, which we’ll train using real-life examples from the participants. And if that fails? For these cases\, you need to know how to escalate in a professional way.\nThe techniques we discuss in this workshop are helpful both in leader and team member roles. \n  \nIn this course you´ll learn about: \n  \nOpen communication culture\n\nHow can a group of heterogeneous individuals communicate without excluding anyone?\nConducting one-on-ones\nToxic language: hidden pitfalls in our daily communication\n\n  \nNegotiation for conflict resolution\n\nThe Harvard Negotiation Principles: from salary negotiation to conflict cases\nParticipants’ cases analysed\nGetting the buy-in from the other side to form a lasting agreement\nTactics vs. open cards: when to choose which route?\n\n  \nMediation\n\nDefine your role as a conflict party\, team leader\, or mediator\nMediation structure\nPractice using case studies\n\n  \nTuning the ‘temperature’\n\nDeescalation: how to cool off the situation to prevent damage and to prepare for a constructive discussion\nEscalation: if nothing else helps\, this is the step that has to be done with the highest level of professionality
URL:https://cpi-online.de/workshop/conflict-management-in-house-workshop/
LOCATION:Haus 25B\, R31\, Theodor-Stern-Kai 7\, Frankfurt\, 60590\, Deutschland
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